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Search results for “guest intelligence”
ChinaTravelNews Briefing: Ctrip unveils Oasis Lab, China connects air-rail networks and more
05/18/2018
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3:45:18 PM
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Ctrip replaced its incubation program with Oasis Lab for innovative initiatives, budget hotels in China revamped services and experiences for customers, CAAC & CRC announced to connect train-plane networks.
For hoteliers: 6 steps to success in text messaging and chat
04/24/2018
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10:00:09 AM
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56% of people would rather message a business than call customer service and more than half of respondents said they are more likely to shop with a business they can message directly.
A glance at upcoming ITB China Conference
04/03/2018
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4:50:36 PM
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Leaders to share insights at ITB China Conference include Ctrip chairman James Liang, Phocuswright founder Philip C. Wolf, and executives from China Tourism Academy, Wyndham Hotel Group, Fliggy, Tencent and Meituan.
ITB Berlin focuses: Airbnb, China, startups, overtourism & hotel tech
03/16/2018
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8:31:08 AM
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ITB Berlin 2018, which took place last week, hosted 10,000 businesses from 186 countries and regions who showcased their products and services to more than 110,000 trade visitors.
Shiji to take stake of Baoku Online, heading for business travel market
03/30/2018
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3:36:50 PM
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"Baoku Online will increase their hotel suppliers and enterprise client base by taking advantage of access to the Shiji platform eco system." said Kevin King, Chief Operating Officer, Shiji.
Maritim Hotels launches WeChat Mini Program to serve Chinese travelers
03/09/2018
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9:17:41 AM
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At its 47 properties in 7 countries, guests can simply scan the QR code at front desk, guest rooms and restaurants to instantly enjoy various services.
How cutting-edge hotels use AI for a great guest experience
02/08/2018
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6:29:05 PM
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AI is working far beyond imagination for hotel systems, a breakthrough we all have been anxiously awaiting.
Airbnb first partners SiteMinder to streamline bookings for boutique hotels and B&Bs
02/09/2018
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3:12:04 PM
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Airbnb has been focused on expanding customer base and inventory; observers think its ambitions to become “a platform for the entire trip” will morph into a full-service OTA.
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